Care Coordination For Payers, Employers and Providers
Our care coordination services helps employers, providers, payers and pharmacies coordinate care, reduce wasted healthcare spending & improve population health. Your patients and members get a single phone number to call for health. We handle the rest for you.
Get HEDIS and STARS support from our team. We handle all quality measures for your providers. We will schedule and coordinate necessary well-visits, increase show rates. Our team coordinates all orders (followup, referrals, labs, DI etc) on your behalf and ensures high show rates. We will prepare documentation that your providers can review, finalize and submit.
Payers
Our care coordinators help your members navigate your provider network, triage for clinical appropriateness, prevent over-utilization. We encourage members to keep preventive care appointments.
Employers
Our “health help desk” helps employers curb rising premiums. Keep employees within plan design, reduce absenteeism, enjoy cost savings by directing employees to the right provider and adhering to preventive care.
Provider Groups
Improve patient access, satisfaction, capture higher CMS reimbursements with our care coordinators. We can handle all your inbound and outbound calls, coordinate with patients, ensure your business growth.
PEOPLE
Most healthcare contact centers answer inbound calls and make calls to remind patients. We lead with care coordinators at the heart of it all. This allows us to deliver results that are above and beyond industry standards.
PROCESSES
Our medical marketing / patient outreach / referrals team, callcenter scheduling and RCM teams work hand in hand from the same standard operating procedures following the processes set up for the center of excellence. No one works in silos.
TECHNOLOGY
None of these would be possible without our heavy investment in HIPAA compliant patient relationship management, patient engagement and population health management technology – HIPAA secure and powered by Amazon Web Services.
Inbound contact center. 24 Hour Answering Service, After-Hours Answering Service, Dispatching Service, Emergency Answering Service, Weekend Answering, Overflow Answering Service ,Virtual Receptionist services.
Outbound contact center. Appointment Scheduling, Appointment Reminders, Community outreach, Patient Pre-registration, Voice Broadcasting, Mass Text Messaging Automated Surveys, Patient Reviews Requests etc.
Healthcare BPO Services. Home Care Answering, Hospice Answering, Medical Answering, Physician Referrals Marketing, Surgery Scheduling Services, Revenue Cycle Management Calls, Care Gap Outreach etc
Omni channel contact center. We leverage cloud contact center technology to run our operations. HIPAA, PCI, security, real time reporting is built in. Any customer, any channel.