Amazon Connect Contact Center reporting – the same that Amazon gives us, shown visually for call center managers
Why Amazon Connect Contact Center? Here’s our journey into the patient contact center line of business, why we chose Amazon Connect and how we became Amazon Connect Contact Center partners. We talk about how we got into the patient contact center business, why we didn’t go with other established contact center software, how we scaled our patient contact center team over time.Continue readingOur journey with Amazon Connect Contact Center
Leverage Amazon Connect Contact Center usage based pricing model to save a bundle. No more long term contracts, no per agent / seat pricing.
You can use the power of Amazon Connect, Amazon Pinpoint and Amazon Lambda to improve patient access and patient experience of your brand. There are many instances where our call center team has to use this.Continue readingSend SMS blast to customers and allow them to request a callback
Learn how Amazon Pinpoint makes it INCREDIBLY easy to send SMS blasts to patients/customers without IT help.Continue readingHow to send SMS blast to your patients easily
You want your call center agents to spend time talking to customers. You don’t want them to spend time dialing numbers and waiting for rings – do you?Continue readingHow to auto dial your patients for reminders
Wouldn’t your agents rather be answering the phone with some information (even if it is not 100% accurate) about the caller? In other words, answer “Joe Schmoe, Male, 123 Main street, NY, NY, Married” etc?Continue readingHow to empower your contact center with caller data
Your contact center is invariably going to get spam calls / robocalls. Here’s how to reduce SPAM calls into your AWS Connect contact center.Continue readingReduce SPAM calls to your Amazon Connect contact center
Here’s how to send SMS to customers from Amazon Connect Contact Center. You can use Amazon Connect Contact Center along with a few other services of AWS to create a pretty advanced, intelligent contact center. In this post, let’s walk you through how we send SMS to callers when they call your company phone number.
Here’s how to set up your current IVR on Amazon connect contact center. You can support multiple languages as well. It takes a maximum of 30 minutes