Category: Case Studies

Learn how our ophthalmology group practice reduced patient call hold times to less than 60 secs and increased patient satisfaction.
You can achieve the same results by creating a centralized healthcare call center, leveraging cloud based call center software and a healthcare CRMContinue readingCustomer improves patient hold time to less than 60 seconds

Learn how our healthcare customer increased their patient reviews from 22 to 650+ in 8 months. In turn, this increased appointment volumes significantly!Continue readingHealthcare customer increases reviews from 22 to 650+ in 8 months

Learn how an ophthalmology group client added 40+ new patients per month. This was assisted by our patient contact team and our free software. You can do the same.Continue readingOphthalmology group practice adds new patients with community outreach

Our customer reduced “lost” patient leads to less than 10% by deploying our changes in people, processes and technology around new patient appointment requestsContinue readingProvider group reduces lost patient leads to less than 10 percent

Just by making these people, process and technology changes, our customer was able to reduce referral leakage to less than 2% with a proportionate increase in patient visit volumes and monthly revenues.Continue readingSpecialist provider group eradicates referrals leakage, increases revenues

For this eye care providers group, just doing appointment reminders better reduced the no shows to less than 20% (50% reduction)Continue readingEye care group avoids no-shows revenue drain

Here’s how an ophthalmology group customer got a 118% increase in appointments within 2 monthsContinue readingOphthalmology group doubles appointments