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Amazon Connect Contact Center Healthcare Contact Center

Amazon Connect Call Center Reporting

Amazon Connect Contact Center reporting – the same that Amazon gives us, shown visually for call center managers

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Healthcare Contact Center Healthcare IT Medical Marketing

Simple community outreach CRM

Our healthcare IT services team built us a community outreach CRM in less than a week! You can do the same

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Healthcare Contact Center

Steps to set up an inbound call center

Learn the steps to set up an inbound call center. This is not an exhaustive list, but helps you get started on things you need to plan for.Continue readingSteps to set up an inbound call center

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Healthcare Contact Center

What call types should a centralized call center handle

Effectively, your business goal will drive the call types and activities that your call center should be handling.Continue readingWhat call types should a centralized call center handle

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Healthcare Contact Center

The need for a centralized healthcare call center

At some point in time, call centers used to be a luxury afforded only to larger hospitals. These days – it is a necessity.Continue readingThe need for a centralized healthcare call center

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Healthcare Contact Center

Centralized vs decentralized healthcare call center

Centralized vs decentralized call centers in healthcare or otherwise requires you to establish a total cost of ownership across the two models. If you only have a handful of agents, a centralized model doesn’t give you the perceived benefits.Continue readingCentralized vs decentralized healthcare call center

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Healthcare Contact Center

Decentralized healthcare call center

A decentralized healthcare call center approach allows you to spread your costs, risks across multiple sites servicing your patients.

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Healthcare Contact Center

What is a centralized healthcare call center

The centralized call center typically handles all incoming calls, makes all necessary outbound calls, and handles the majority of scheduling activities.

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Amazon Connect Contact Center Healthcare Contact Center

Our journey with Amazon Connect Contact Center

Why Amazon Connect Contact Center? Here’s our journey into the patient contact center line of business, why we chose Amazon Connect and how we became Amazon Connect Contact Center partners. We talk about how we got into the patient contact center business, why we didn’t go with other established contact center software, how we scaled our patient contact center team over time.Continue readingOur journey with Amazon Connect Contact Center

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Healthcare Contact Center

Healthcare workflow management guide

Better healthcare workflow management and business process management are key to measuring and expanding your medical group practice.Continue readingHealthcare workflow management guide