Amazon Connect Contact Center reporting – the same that Amazon gives us, shown visually for call center managers
Learn the steps to set up an inbound call center. This is not an exhaustive list, but helps you get started on things you need to plan for.Continue readingSteps to set up an inbound call center
Effectively, your business goal will drive the call types and activities that your call center should be handling.Continue readingWhat call types should a centralized call center handle
At some point in time, call centers used to be a luxury afforded only to larger hospitals. These days – it is a necessity.Continue readingThe need for a centralized healthcare call center
Centralized vs decentralized call centers in healthcare or otherwise requires you to establish a total cost of ownership across the two models. If you only have a handful of agents, a centralized model doesn’t give you the perceived benefits.Continue readingCentralized vs decentralized healthcare call center
A decentralized healthcare call center approach allows you to spread your costs, risks across multiple sites servicing your patients.
The centralized call center typically handles all incoming calls, makes all necessary outbound calls, and handles the majority of scheduling activities.
Why Amazon Connect Contact Center? Here’s our journey into the patient contact center line of business, why we chose Amazon Connect and how we became Amazon Connect Contact Center partners. We talk about how we got into the patient contact center business, why we didn’t go with other established contact center software, how we scaled our patient contact center team over time.Continue readingOur journey with Amazon Connect Contact Center
Better healthcare workflow management and business process management are key to measuring and expanding your medical group practice.Continue readingHealthcare workflow management guide
You can use the power of Amazon Connect, Amazon Pinpoint and Amazon Lambda to improve patient access and patient experience of your brand. There are many instances where our call center team has to use this.Continue readingSend SMS blast to customers and allow them to request a callback