At some point in time, call centers used to be a luxury afforded only to larger hospitals. These days – it is a necessity.Continue readingThe need for a centralized healthcare call center
Centralized vs decentralized call centers in healthcare or otherwise requires you to establish a total cost of ownership across the two models. If you only have a handful of agents, a centralized model doesn’t give you the perceived benefits.Continue readingCentralized vs decentralized healthcare call center
A decentralized healthcare call center approach allows you to spread your costs, risks across multiple sites servicing your patients.
The centralized call center typically handles all incoming calls, makes all necessary outbound calls, and handles the majority of scheduling activities.