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Healthcare Contact Center

The need for a centralized healthcare call center

At some point in time, call centers used to be a luxury afforded only to larger hospitals. These days – it is a necessity.Continue readingThe need for a centralized healthcare call center

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Healthcare Contact Center

Centralized vs decentralized healthcare call center

Centralized vs decentralized call centers in healthcare or otherwise requires you to establish a total cost of ownership across the two models. If you only have a handful of agents, a centralized model doesn’t give you the perceived benefits.Continue readingCentralized vs decentralized healthcare call center

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Healthcare Contact Center

Decentralized healthcare call center

A decentralized healthcare call center approach allows you to spread your costs, risks across multiple sites servicing your patients.

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Healthcare Contact Center

What is a centralized healthcare call center

The centralized call center typically handles all incoming calls, makes all necessary outbound calls, and handles the majority of scheduling activities.

Continue readingWhat is a centralized healthcare call center