Learn how Amazon Pinpoint makes it INCREDIBLY easy to send SMS blasts to patients/customers without IT help.Continue readingHow to send SMS blast to your patients easily
You want your call center agents to spend time talking to customers. You don’t want them to spend time dialing numbers and waiting for rings – do you?Continue readingHow to auto dial your patients for reminders
Wouldn’t your agents rather be answering the phone with some information (even if it is not 100% accurate) about the caller? In other words, answer “Joe Schmoe, Male, 123 Main street, NY, NY, Married” etc?Continue readingHow to empower your contact center with caller data
Your contact center is invariably going to get spam calls / robocalls. Here’s how to reduce SPAM calls into your AWS Connect contact center.Continue readingReduce SPAM calls to your Amazon Connect contact center
Here’s how to send SMS to customers from Amazon Connect Contact Center. You can use Amazon Connect Contact Center along with a few other services of AWS to create a pretty advanced, intelligent contact center. In this post, let’s walk you through how we send SMS to callers when they call your company phone number.
Here’s how to set up your current IVR on Amazon connect contact center. You can support multiple languages as well. It takes a maximum of 30 minutes
Follow these simple steps to get your staff up and running, productive in less than an hour with Amazon connect contact center.
A short guide to help you understand the patient intake process and how you can contribute to the health of your healthcare organization’s clinical, administrative and financial workflows.Continue readingHow patient intake affects the rest of the organization
Here are some sample patient intake forms – feel free to edit them and customize them for your specialty. In general, if you can, try to get the patient to answer most of these questions (demographics, insurance, clinical history and chief complaint). Continue readingFree patient intake forms
Patient intake is critical for the operational, financial and clinical success of a healthcare organization – be it private practices, hospitals, health systems. Despite the general population being used to digital checkin at airports, healthcare organizations are plagued with manual data entry and patient intake processes. Learn the various steps in patient intake and how each step affects another department.Continue readingPatient Intake Process