Medical software development comes with its unique set of challenges. Most of them are related to EMR integrations, HIPAA compliance, HITRUST certification (if you are a software vendor) and the latest – cloud based healthcare software development.Continue readingMedical Software Development Guide For Managers
SMS texting for healthcare, in our experience, is by far the easiest way to stay in touch with your patients. We have been using texting in healthcare for a while now and have had tremendous results. During COVID-19 times, we had to communicate patient bumps (cancellations/rescheduling) on a mass scale as well. We cut down our centralized healthcare call center efforts by more than 70% by using SMS texting. Continue readingSMS Texting For Healthcare
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How to be HIPAA compliant
HIPAA compliance and how to be hipaa compliant is something that bears down on every practice manager’s minds. We’ve spent considerable amounts of time with small and medium sized healthcare practices. Here’s a guide for practice managers that do not have an IT staff guiding them through HIPAA compliance.Continue readingHow to be HIPAA compliant
HIPAA compliant digital patient intake forms help increase your medical practice margins by reducing manual labor and the need for increased staff. One of the (many) ways to reduce your practice overheads is to use digital patient intake forms. Whether you use them on a tablet (like iPad or Android tablets) or whether you use a kiosk (the Phreesia kind), or on your website – digital intake forms help in these ways:Continue readingDigital patient intake guide for practice managers
Healthcare call center software has been around for a while. Our medical call center services team use AWS Connect Contact Center for all our customers’ centralized call center work. Here’s a guide on how you can build your own healthcare call center software as well (not much coding needed as AWS connect has done the major heavy lifting for you already). Continue readingHealthcare call center software guide
In our experience, not many understand the agile mindset inherently, nor are ready organizationally for agile development. Here are our thoughts on how you could look at agile development, whether your organization is ready for it, what you need to do to be prepared etc.Continue readingAgile software development in healthcare
Here’s a guide for managers thinking about hiring an outsourced software development company to bring their software products to market at acceptable costs / budget. WARNING – Outsourced software development or outsourced product engineering relationships are successful only when you are fully prepared for the changes in communications protocols, employee engagement protocols. Continue readingOutsourced software development – Guide for managers
EMR Integration is a headache for most independent software vendors. This guide helps you think through the problems, understand it better. EMR interoperability is a headache.. and is well documented and discussed ad-nauseam in the industry. This guide is not for developers looking to develop EMR integrations.Continue readingEMR integration – a primer for software vendors
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Custom Software Development Costs
How much does custom software development cost? Here’s the gist of it – Everything depends on your own risk appetite, your budget and the kind of control you want on the project. Price ranges (hourly) can be from $20 – $250. Project budget ranges can be from $10K – $1MM+ depending on whether you outsource to USA, Eastern Europe, India (Asia overall).Continue readingCustom Software Development Costs
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How to get more patient reviews
Medical marketing becomes a LOT easier if your patients are leaving great reviews and your practice reputation is awesome. That’s not a secret. Here are some tips and tricks on how to get more patients by managing your medical practice reputation.Continue readingHow to get more patient reviews
A centralized healthcare call center helps immensely with patient access thereby leading to higher patient acquisition, patient retention, patient satisfaction, better patient reviews. These, in turn, lead to higher medical practice reputation scores, which in turn contribute to more patient appointment calls. Of course, this translates to a much easier medical marketing and patient pipeline !Continue readingCentralized Healthcare Call Center Guide
Being adept at physician referral management and patient referral management can grow your medical practice tremendously. We have covered this in our medical practice marketing guide as well. Continue readingPhysician Referral Management – people, processes, technologies
A guide on how to grow your medical practice with healthcare analytics – whether you use software or spreadsheets, here’s a starting point.Continue readingHealthcare analytics – guide for practice managers
Better healthcare workflow management and business process management are key to measuring and expanding your medical group practice.Continue readingHealthcare workflow management guide
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Amazon Connect Contact Center with Nisos
Looking to serve customers with a next generation contact center? Amazon Connect Contact Center along with Amazon Pinpoint and other Amazon Web Services (AWS) is your answer. We will help you deliver better customer service experiences on the cloud. – Give us 3 weeks and we will deliver a rapid proof-of-concept (POC) package to you. Continue readingAmazon Connect Contact Center with Nisos
You can use the power of Amazon Connect, Amazon Pinpoint and Amazon Lambda to improve patient access and patient experience of your brand. There are many instances where our call center team has to use this.Continue readingSend SMS blast to customers and allow them to request a callback
Learn how Amazon Pinpoint makes it INCREDIBLY easy to send SMS blasts to patients/customers without IT help.Continue readingHow to send SMS blast to your patients easily
You want your call center agents to spend time talking to customers. You don’t want them to spend time dialing numbers and waiting for rings – do you?Continue readingHow to auto dial your patients for reminders
Wouldn’t your agents rather be answering the phone with some information (even if it is not 100% accurate) about the caller? In other words, answer “Joe Schmoe, Male, 123 Main street, NY, NY, Married” etc?Continue readingHow to empower your contact center with caller data
Your contact center is invariably going to get spam calls / robocalls. Here’s how to to reduce SPAM calls to your AWS Connect contact center.Continue readingReduce SPAM calls to your contact center
Here’s how to send SMS to customers from Amazon Connect Contact Center. You can use Amazon Connect Contact Center along with a few other services of AWS to create a pretty advanced, intelligent contact center. In this post, let’s walk you through how we send SMS to callers when they call our company phone number. Continue readingHow to send SMS from cloud based contact center
Here’s how to set up your current IVR on AWS connect contact center. You can support multiple languages as well.Continue readingHow to move your contact center IVR to the cloud