We all struggle with no-show patients. Here’s how you can book an average of 1,000 re-appointed patients per month simply by mining your EPMIn the following steps, I will be using CareCloud as the sample EPM (you can substitute with your EMR/EPM). Life is a LOT easier if you attach a healthcare focused CRM to your EMR. This works well if you are willing to put a little bit of time and effort into it.Continue readingHow to increase patient visit volume by reappointing no shows
You referral coordinators + your physician liaisons should be your A team. While your physician liaisons go hunt every day, your referral coordinators should be taking care of the “house” per se. They are your farmers and every door your physician liaisons open, every account they “land”.. Your referral coordinators expand.Continue readingHow to create a great physician referral marketing team
Here are a few things to do to market to your existing patients, bring them back to the practice and at the same time, provide “managed care” even if you are not a PCMH.
1. Asking patients for referrals.
2. Regimented re-appointing of no show patients
3. Regimented re-appointing of patients that cancel appointments
4. Reactivating patients that have fallen out of care.Continue readingHow to market to your existing patients
How to empower your referrals team with the data and the tools they need to be effective? Let’s go through each item one by one. Start with the basics – provider and practice data.Continue readingHow to empower your referrals team with the data and the tools they need to be effective
Understand the critical role of the “farmer” or “referral coordinator”. Imagine yourself in a referral coordinator’s role. What do you need to be successful? You need… To be a true partner with your physician liaisons / hunters – you need to know which accounts they are hunting and who you are aligned with, to support them in their efforts.. To monitor.. Continue readingWhat does a referral coordinator need to do their jobs?
More often than not, we see that physician liaisons are being told to “call high”.. Aka, don’t leave without meeting the doctor. Truth is that this is not accurate…Continue readingHow to target the right contacts for referral marketing
We have seen that for most smaller practices, IT is a challenge and physician liaisons are thrown into the field with little to no tools nor correct data to hunt with. Imagine yourself in a physician liaison’s role. What do you need to be successful? You need the following.Continue readingWhat does a physician liaison need to do their job?
Physician referrals are a gold mine – we all know that. There are very few industries outside of healthcare where referral networks can work so well and can be so effective in business growth. Over time, we have noticed that the practices that grow rapidly are the ones that take physician referral networking and physician referral partnerships seriously… very seriously. It actually is very easy to do so if you master the individual components of this growth strategy.Continue readingHow to market to referring providers via physician liaisons
It’s pretty basic and simple, however, your team does need to be regimented about it. Set aside a few hours per day, every single week or have a person dedicated to this function, Have a marketing one pager that introduces your practice / medical services ready to go with some stats/numbers to speak of… more..Continue readingHow to market to referring providers via faxes, calls, emails
Many practices make the mistake of not being organized about their physician marketing program. They gather information here and there, download PDFs, print them out, then sort of mark the providers their rep has visited or the ones they have called to introduce themselves. That is not the way to approach marketing. You can certainly start that way, but very soon you are going to forget who you contacted, who you didn’t, how many times you contacted someone etc.Continue readingHow to market your practice using a simple CRM with referring provider data