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Patient Access Telemedicine

How to increase patient access with inter-professional consultations

You can consult for other providers to help their patients – either via phone calls or via reading images and videos sent over (store and forward) by the other provider (provider’s office). This is reserved for provider to provider. It involves telephone or internet based “assessment and management” service provided by a consulting physician to the patient’s treating/requesting physician or other qualified health care professional.Continue readingHow to increase patient access with inter-professional consultations

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Patient Access Telemedicine

How to increase patient access with online digital E M

Online digital E/M is yet another way that you can extend care to patients beyond traditional office visits. As we have always mentioned, ensuring the highest patient access leads to higher patient satisfaction, thereby leading to higher patient reviews and ultimately, contributes to increased patient volumes.Continue readingHow to increase patient access with online digital E M

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Patient Access Telemedicine

How to increase patient access with virtual checkins

This service can be provided by a physician to a new or established patient, parent, or guardian not originating from a related E/M service provided within the previous seven days nor leading to an E/M service or procedure within the next 24 hours or soonest available appointment.Continue readingHow to increase patient access with virtual checkins

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Patient Access

How to improve patient access to appointments

Make appointment scheduling easily accessible. This has been the biggest pain point for most patients, for a long time now. The sections above discuss this to some extent and we cannot stress this enough. Making an appointment with your medical practice shouldn’t be like pulling teeth. You can use free online scheduling software and apps that will empower patients to book and reschedule appointments.Continue readingHow to improve patient access to appointments

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Patient Access

Patient payments for medical practices

Here’s a simple guide and patient payments software for collecting payments from patients. Nowadays, patients are responsible for a larger portion of their healthcare costs. Traditionally, doctor offices have either written payment dues off as bad debt or have simply let those patient balances due slide to avoid damaging relationships with patients. Most practices that we talk to, or work with, do not have a credit card on file program before we start working with them.Continue readingPatient payments for medical practices

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Patient Access

SMS Texting For Healthcare

SMS texting for healthcare, in our experience, is by far the easiest way to stay in touch with your patients. We have been using texting in healthcare for a while now and have had tremendous results. During COVID-19 times, we had to communicate patient bumps (cancellations/rescheduling) on a mass scale as well. We cut down our centralized healthcare call center efforts by more than 70% by using SMS texting. Continue readingSMS Texting For Healthcare

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Patient Access

Handling patient bumps in emergencies (e.g. COVID)

Here’s how we handled patient bumps / rescheduling 2150 appointments using a combination of twilio, Google Sheets and zapier. Twilio lets you reach people via SMS in mass and Zapier allows you to automate tasks. Zapier is not HIPAA compliant and Twilio just started taking HIPAA workloads (only recently).Continue readingHandling patient bumps in emergencies (e.g. COVID)

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Healthcare IT Patient Access

Healthcare call center software using AWS Connect

Healthcare call center software has been around for a while. Our medical call center services team use AWS Connect Contact Center for all our customers’ centralized call center work. Here’s a guide on how you can build your own healthcare call center software as well (not much coding needed as AWS connect has done the major heavy lifting for you already). Continue readingHealthcare call center software using AWS Connect

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Patient Access

Medical Call Center Guide

A centralized healthcare call center helps immensely with patient access thereby leading to higher patient acquisition, patient retention, patient satisfaction, better patient reviews. These, in turn, lead to higher medical practice reputation scores, which in turn contribute to more patient appointment calls. Of course, this translates to a much easier medical marketing and patient pipeline !Continue readingMedical Call Center Guide