Looking to serve customers with a next generation contact center? Amazon Connect Contact Center along with Amazon Pinpoint and other Amazon Web Services (AWS) is your answer. We will help you deliver better customer service experiences on the cloud. – Give us 3 weeks and we will deliver a rapid proof-of-concept (POC) package to you.
|Why Amazon Connect||What we need from your end||What we will deliver|
|Amazon connect allows you to support your customers or patients with natural language-based interactions that can be personalized.|
You can add cognitive artificial intelligence (AI) capabilities to further reduce your overheads and at the same time satisfy your customers!
Amazon Connect has a dynamically scalable infrastructure, helping you to scale your inbound/outbound initiatives on-demand.
One of the best parts of Amazon Connect – Pay-for-usage models! No more long term contracts, no per agent / seat pricing.. no more headaches.
Of all contact center software we have worked with, Amazon connect deployments are the fastest, easiest and are the most “open”… passing on the savings to you.
|Most time is spent in getting pre-engagement communications. We will request you to answer our pre-engagement questionnaire.|
We will request you to make your key stakeholders available for discovery workshops. They do not have to invest days or weeks, but they do need to commit to a few discovery calls.
We will ask you or your IT team to provide us appropriate access to all systems that we identify during our initial calls.
We will request your team or your dedicated security team to provide us with approvals in a timely fashion.
If you do not have an Amazon account, we will request you to create one (we will help you).
|We will configure up to four roles/profiles. |
We will onboard up to 25 contact center agents.
We will build up to four interactive voice response (IVR) contact
flows (these may or may not include Amazon Lex natural language capability depending on what we discover during our initial calls).
We will train you on the out of the box Contact Center Panel (CCP), reporting.
We will set up skills-based routing for up to three skills of your agents.
We will integrate with up to two API
calls for data dips from external systems.
We will do CTI configuration for automatic number identification (ANI)-based screen pop with either Salesforce or Microsoft Dynamics (your choice).