Surgery Scheduling Services

Our surgery scheduling services team ensures that you concentrate on counseling patients and getting them ready for surgeries. Meanwhile, our outsourced surgery scheduling services team takes care of the annoying parts – ensuring that patients schedule and go for their pre-admission tests, get their medical clearances, obtaining prior authorizations for each surgery.

Our surgery scheduling services team ensures that you concentrate on counseling patients and getting them ready for surgeries. Meanwhile, our outsourced surgery scheduling services team takes care of the annoying parts – ensuring that patients schedule and go for their pre-admission tests, get their medical clearances, obtaining prior authorizations for each surgery.

Surgery scheduling is hard, but is not rocket science. Approximately 20% of surgeries are cancelled due to poor pre-op planning because this involves many moving parts and stakeholders. More often than not, our customers lose out on surgeries because patients do not do their part. Meanwhile, your surgery partners’ schedulers don’t do their part(s). Or, you have situations where the COVID lab loses the results. Many things happen.

We make sure that all the parts that are under our control, are carried out to perfection.

What are the steps in surgery scheduling?

  • Getting appropriate signatures from the patient
  • Getting history and physical from the patient’s provider, pre-admission testing (PAT)
  • Setting up pre-op, surgery and post op dates
  • Pre-cert and prior authorizations
  • Staying in contact with the patient
  • Pre-op appointment
  • Being true partners to your surgery center/hospital
  • No shows and cancellations – part of the surgery scheduling process
  • COVID – special considerations for your surgery scheduling process

What exactly does our surgery scheduling services do for you?

  • Setting up PAT with the patient’s PCP
  • Ensuring that the patients gets to the pre-admission test/medical clearance tests as scheduled
  • Getting history and physical from the patient’s provider, pre-admission testing (PAT)
  • Setting up pre-op, surgery and post op dates for the patient with your scheduling team
  • Pre-cert and prior authorizations for the CPT and ICD that your surgeons have indicated in the surgery booking form
  • Staying in contact with the patient through out the surgery process
  • Ensuring that the patient shows up for their pre-op appointment
  • No shows and cancellations are part of the surgery scheduling process. We ensure that we follow up with the patient to reappoint them
  • COVID – special considerations for your surgery scheduling process. We get the patient their COVID dates, coordinate with the lab.
  • Getting the COVID lab results before the surgery actually occurs

Learn more