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Healthcare Contact Center

Send SMS blast to customers and allow them to request a callback

You can use the power of Amazon Connect, Amazon Pinpoint and Amazon Lambda to improve patient access and patient experience of your brand. There are many instances where our call center team has to use this.Continue readingSend SMS blast to customers and allow them to request a callback

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Healthcare Contact Center

How to send SMS blast to your patients easily

Learn how Amazon Pinpoint makes it INCREDIBLY easy to send SMS blasts to patients/customers without IT help.Continue readingHow to send SMS blast to your patients easily

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Healthcare Contact Center

How to auto dial your patients for reminders

You want your call center agents to spend time talking to customers. You don’t want them to spend time dialing numbers and waiting for rings – do you?Continue readingHow to auto dial your patients for reminders

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Healthcare Contact Center

How to empower your contact center with caller data

Wouldn’t your agents rather be answering the phone with some information (even if it is not 100% accurate) about the caller? In other words, answer “Joe Schmoe, Male, 123 Main street, NY, NY, Married” etc?Continue readingHow to empower your contact center with caller data

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Healthcare Contact Center

Reduce SPAM calls to your contact center

Your contact center is invariably going to get spam calls / robocalls. Here’s how to to reduce SPAM calls to your AWS Connect contact center.Continue readingReduce SPAM calls to your contact center

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Healthcare Contact Center

How to send SMS from cloud based contact center

Here’s how to send SMS to customers from Amazon Connect Contact Center. You can use Amazon Connect Contact Center along with a few other services of AWS to create a pretty advanced, intelligent contact center. In this post, let’s walk you through how we send SMS to callers when they call our company phone number. Continue readingHow to send SMS from cloud based contact center

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Healthcare Contact Center

How to move your contact center IVR to the cloud

Here’s how to set up your current IVR on AWS connect contact center. You can support multiple languages as well.Continue readingHow to move your contact center IVR to the cloud

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Healthcare Contact Center

How to move your agents to Amazon cloud contact center

AWS connect Contact Center is a pretty amazing product to begin with. As is typical with Amazon you get reliability, robustness and the cloud’s scalability as soon as you sign up. Follow these simple steps to get your staff up and running, productive in less than an hour.Continue readingHow to move your agents to Amazon cloud contact center

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Healthcare Contact Center

Healthcare call center software guide

Healthcare call center software has been around for a while. Our medical call center services team use AWS Connect Contact Center for all our customers’ centralized call center work. Here’s a guide on how you can build your own healthcare call center software as well (not much coding needed as AWS connect has done the major heavy lifting for you already). Continue readingHealthcare call center software guide