Leverage Amazon Pinpoint to easily communicate with your customers and patients over multiple channels. Win more customers, patients and retain them for life.Continue readingAmazon Pinpoint customer engagement
Looking to run community outreach campaigns? Learn how we do it for our healthcare customers – mix of technology and manual steps. We have included sample voicemail and SMS scripts as well
You can use the power of Amazon Connect, Amazon Pinpoint and Amazon Lambda to improve patient access and patient experience of your brand. There are many instances where our call center team has to use this.Continue readingSend SMS blast to customers and allow them to request a callback
Here’s how to send SMS to customers from Amazon Connect Contact Center. You can use Amazon Connect Contact Center along with a few other services of AWS to create a pretty advanced, intelligent contact center. In this post, let’s walk you through how we send SMS to callers when they call your company phone number.